Service & Questions

Contact

You can use the chatbutton to get in contact with us directly. Of course you can always send an email to info-mycreation@signify.com as well.

Contact form

Chat

FAQ

All products are produced in our own factory in the Netherlands.
The products are made from polycarbonate. This is a strong, high-quality and reusable plastic material.
The printing of MyCreation products is done through a process called extruding. This means that the product is built up layer by layer in 3d.
The materials used are the same as regular lighting products and contain the lifespan that you are used to from a Philips product. Naturally, all products come with a standard factory warranty.
No, this is not possible at the moment.
Download the product manual for more information.
The product may only be cleaned with a dry cloth.
The length of the pendant cable is 175 centimeters. You can cut it to size yourself, check the mounting instruction. The cable of the table lamps is 180 centimeters and cannot be cut.
You can find all dimensions of the lamp in the configurator. The last picture shows the dimensions.
We will send the lamp to you free of charge.
The delivery time is 2 weeks. After placing the order, you will receive a confirmation of the exact delivery time.
When DHL offers it, you can change the delivery address through them.
Unfortunately, this is not possible, your order will be delivered free of charge to the address you specified.
Yes, you can, until the order goes into production. Contact us via the chat function on this site.
With your order you will receive the relevant information to return it via DHL.
Returns are free of charge.
The money will be refunded within 5-10 business days after receiving the return shipment.
All materials are reused (the cable, the fitting and the lamp) and the parts you design are melted down into new material.
MyCreation is now active in The Netherlands, Belgium and Germany.
Yes you can via our webshop, you will receive an invoice with VAT.
No, this is not possible.
No, this is not possible.
You can use the chat button to contact us immediately. In other cases you can send an email to info-mycreation@signify.com.
You can use the chat button to contact us immediately. In other cases you can send an email to info-mycreation@signify.com.
You can use the chat button to contact us immediately. In other cases you can send an email to info-mycreation@signify.com.
You can use the chat button to contact us immediately. In other cases you can send an email to info-mycreation@signify.com.
If you want to submit a request to delete the personal data you have provided, you can contact us via our contact form.

Return policy

What if you end up not liking your MyCreation? Even though we made it especially for you, you can send it back for free within 2 weeks, no questions asked. You will find the return form and the sticker in the box. We will recycle the product, so don't feel burdened and make a new one!