Service & Questions

Contact

You can use the chatbutton to get in contact with us directly. Of course you can always send an email to info-mycreation@signify.com as well.
Contact form
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FAQ

All products are produced in our own factory in the Netherlands.
The products are made from polycarbonate. This is a strong, high-quality and reusable plastic material.
The printing of MyCreation products is done through a process called extruding. This means that the product is built up layer by layer in 3d.
The materials used are the same as regular lighting products and contain the lifespan that you are used to from a Philips product. Naturally, all products come with a standard factory warranty.
No, this is not possible at the moment.
Download the product manual for more information.
The product may only be cleaned with a dry cloth.
The length of the cable is 175 centimetres. You can cut it to size yourself, check the mounting instruction.

Original one M: diameter 34 cm, height 22.5 cm

Original one L: diameter 43.9 cm, height 27.9 cm

Original two M: diameter 32.3 cm, height 25.2 cm

Original two L: diameter 41.5 cm, height 27.3 cm

Original three M: diameter 39.9 cm, height 18.6 cm

Original three L: diameter 49.3 cm, height 19.3 cm

Double cone M: diameter 33.7 cm, height 22 cm

Double cone L: diameter 44.5 cm, height 26.1 cm

Double dome M: diameter 35.5 cm, height 23.6 cm

Double dome L: diameter 45 cm, height 28.4 cm

Double arc M: diameter 33.8 cm, height 28.5 cm

Double arc L: diameter 44.9 cm, height 34 cm

Quartz one: width 21.5 cm, height 19.7 cm

Quartz two: width 21.3 cm, height 25.2 cm

Quartz three: width 15.8 cm, height 26.9 cm

Quartz four: width 16.4 cm, height 25.7 cm

Quartz five: width 20.6 cm, height 22.7 cm

Quartz six: width 18.7 cm, height 24.2 cm

We will send the lamp to you free of charge.
The delivery time is 2 weeks. After placing the order, you will receive a confirmation of the exact delivery time.
When DHL offers it, you can change the delivery address through them.
Unfortunately, this is not possible, your order will be delivered free of charge to the address you specified.
Yes, you can, until the order goes into production. Contact us via the chat function on this site.
With your order you will receive the relevant information to return it via DHL.
Returns are free of charge.
The money will be refunded within 5-10 business days after receiving the return shipment.
All materials are reused (the cable, the fitting and the lamp) and the parts you design are melted down into new material.
MyCreation is now active in The Netherlands, Belgium and Germany.
Yes you can via our webshop, you will receive an invoice with VAT.
No, this is not possible.
No, this is not possible.
You can use the chat button to contact us immediately. In other cases you can send an email to info-mycreation@signify.com.
You can use the chat button to contact us immediately. In other cases you can send an email to info-mycreation@signify.com.
You can use the chat button to contact us immediately. In other cases you can send an email to info-mycreation@signify.com.
You can use the chat button to contact us immediately. In other cases you can send an email to info-mycreation@signify.com.

Return policy

What if you end up not liking your MyCreation? Even though we made it especially for you, you can send it back for free within 2 weeks, no questions asked. You will find the return form and the sticker in the box. We will recycle the product, so don't feel burdened and make a new one!